![]() Please remember to enclose your name, address, telephone number, email address, order number and reason for returning the goods. If the goods are faulty then a repair, refund or replacement will be offered depending on each individual case. If you are returning goods deemed to be faulty, no charge will be incurred. This also applies to section 8.2Ĩ.2 - Faulty - Collection will be arranged by us W H Watts accepts no responsibility for damaged or missing goods done through an external courier arranged by you (the customer) once the goods leave the store and we do not accept any liability for return costs. If you arranged collection of your goods through your own courier (not provided by W H Watts & Son Ltd.) then any returns will be at your own arrangement and your own cost. If a delivery is signed as ‘checked’ any damage/missing parts must be reported to us via e-mail / phone call within 24 hours otherwise any claim will be void for the item and will then become chargeable repair / replacement. If a box looks damaged in any way, shape or form it should be signed for as ‘box damaged’ and any damage/missing parts must be reported to us in writing or by e-mail within a reasonable period of time (ideally within 24 hours). Our Returns information is outlined below as taken from our Terms & Conditions (section 8)įor all deliveries signed as 'unchecked' any damage and/or missing parts must be reported to us in writing or by e-mail within a reasonable period of time (ideally within 24 hours). Please be aware that countries outside of Europe can be subject to import/customs tax and duty payable by the recipient. ![]() Some furniture items / sets may incur a charge for delivery to UK mainland addresses, please check with us before purchasing. Scottish Highlands & Islands, UK Islands & Northern Ireland are charged at £20.00.Prices quoted above are to UK mainland addresses only (excludes Northern Ireland, Scottish Highlands & Islands) (please view our delivery options in our Delivery & Returns for other areas or contact us on 01624 246125 for any shipping enquiries.Delivery for orders over £50.00 it is free next working day delivery (if ordered before 1pm).Delivery for orders under £50.00 are charged at £4.99 with a 2-5 working day delivery (collection from us is next working day) or £6.99 for delivery within 48hrs (if ordered before 11am - excludes weekends, bank holidays and courier related delays).Items that are in stock are usually dispatched within 24hr (unless otherwise stated) and are delivered within 48hrs (if ordered before 11am - excludes weekends, bank holidays and courier related delays).
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